Knowledgebase

This feature allows you to monitor the status of email messages sent from your account and trace their delivery route. Here’s how to use it:

1. Log in to cPanel:

   • Access your cPanel account using your credentials.

2. Navigate to Track Delivery:

   • Click on the Track Delivery icon under the Email section.

3. Search for Specific Email Addresses:

   • In the Recipient Email (optional) text box, you can filter the delivery report results to a specific email address.
   • To do this:
     • Enter the desired email address.
     • Click Run Report.
   • The system will display results only for the recipient email address, along with an Email Address Trace diagram.
   • To reset the report and view all email messages, remove the email address from the text box and click Run Report.

4. Filter the Results:

   • You have two options to filter the results:
     • Show Blocked & Failed:
       • Displays only delivery failures.
     • Show All:
       • Shows all deliveries, including successes, deferred messages, and those in progress.

5. Delivery Report Warning:

   • If your server uses third-party mail services (such as MailScanner), the results may be invalid.
   • If your hosting provider hasn’t enabled this feature, the interface will show an empty table.
   • If you encounter issues, contact your hosting provider for more information about your server’s configuration.

6. Table Details:

   • The table lists the 250 most recent messages to and from your cPanel account’s mailboxes.
   • It includes both delivery successes and failures.
   • The columns provide information on the message’s delivery status:
     • Event Icons: